Refund policy

4FurBaby will accept returns within 30 days of purchase. Within 14 business days of receipt of the item(s), we will refund the purchase price, minus the outbound shipping charges. Returned items must have all original parts and be sent back in brand new condition with packaging. Damages to product or packaging may result in a deduction of your refund. Repackaging and stocking deduction apply.

 

⏳ Timeframe

  • 30-day return window:  From delivery date
  • Return shipping deadline: Within 14 days of approval
  • Final cutoff: 30 days from purchase date

✓ Eligibility Requirements

  • Items must be unused/unworn with original tags
  • Intact hygiene seals (pet apparel)
  • Original packaging with all accessories
  • Requires proof of purchase

✖ Non-Returnable Items

Product Category Restrictions
Pet Apparel Worn/washed/removed tags
Consumables Opened food/wipes/supplements
Customized Goods Personalized items & special orders
Safety Products Hazardous materials & flammables

📦 Return Process

  1. Contact info@wink-in.com for authorization
  2. Ship to: 265 W 37th St, Suite 402A, New York, NY 10018
  3. Include original packing slip

💰 Refund Conditions

  • Full refund: Items in original sellable condition
  • Partial refund: Deductions for used/damaged items
  • Processing time: 5-14 business days (30 days max for credit cards)

🚚 Shipping Costs

  • Customer responsibility except for defective items
  • Tracked shipping strongly recommended

❗ Important Notes

  • Inspect items within 48 hours of delivery
  • Exchanges require separate repurchase
  • Gift cards excluded from returns
  • Governed by NY State Consumer Protection Laws

Last updated: March 5, 2025

Contact: info@wink-in.com